Legal & trust centre
Returns, Exchange & Cancellation
Legal review required. Starter policy — final windows and hygiene rules require legal and operational review.
Before dispatch
Contact support promptly. Cancellation is not guaranteed once fulfilment begins.
After delivery
Do not use a product you believe arrived damaged or incorrect. Keep packaging and contact support with order details.
Skin response
Individual sensitivities differ; patch test first. Eligibility is assessed under the final published terms.